We are currently experience delays on receiving stock on certain items from certain manufacturers. We understand how frustrating this can be, and so we have put together this FAQ page to answer some of the most common questions we have been receiving as a result of these delays. Items that have extended lead times have notes on the product page so please ensure you read our website carefully before you make your purchase.
When can I expect my item(s) to be delivered?
Unfortunately, we often don’t know when we can expect stock until it arrives with us. We are in constant contact with manufacturers in order to get as much information as we possibly can from them, but as most of the stock delays are due to manufacturing issues which has caused a considerable backlog across all suppliers, were unable to guarantee delivery dates at this time. We are fulfilling our orders in the date that we receive them, and you will hear from us as soon as your order is on it’s way to you. If you have ordered more than one product and some of your items are available for dispatch immediately, you will be sent your items separately to ensure we can get your items to you as quickly as possible.
Why have you taken payment if you have no stock?
As is the case within most retail businesses, in the vast majority circumstances we have to take payment before delivery is made. You can still place an order with us and pay via an invoice, but please note we do not generally ship goods until payment is made which may cause further delays if your order is for stock we are currently already waiting for.
What happens if I need to use my defibrillator in an emergency and the pads are out of date?
Electrode pads contain an adhesive, a conducting gel, and a metal electrode. These components can break down over time and manufacturers cannot guarantee the pads will function properly in an emergency past the expiration dates listed on the packaging. This could mean that the heart analysis may be inaccurate, or that there is a reduction in the quality of the shock given. However, the quality of the pads won’t be affected immediately after the expiration date, and so using pads that are only slightly out of date is a better option than not using the defibrillator at all. If you are lucky enough to have another functional defibrillator nearby, then we would advise you use that one, but if the only AED you have available has pads that are a few weeks overdue, we would still recommend using it if you need to.
What happens if I need to use my defibrillator in an emergency and the battery is low?
Unless your defibrillator battery is completely dead, you should still be able to get some shocks out of it if needed. Manufacturers advise that when the battery symbol is red, the device has about 25 shocks left. When the battery symbol is red with a triangle visible, there are around 6 shocks left in the device.
When I get my order will my pads have the full lifespan on them?
Yes - the current delay on pads is due to a manufacturing issue, and a difficulty in obtaining the source materials needed to produce them. When stock arrives with us, it will be straight from the production line, with the full lifespan on them. We have been receiving small quantities of stock, and expect to receive more in the coming weeks, and as soon as stock arrives with us, it is being sent straight out to our customers on express delivery to ensure it reaches you as soon as possible.
I need my pads urgently as mine are now out of date - can I get them sooner?
We appreciate the urgency to get these pad as quickly as possible, and we are doing everything we can to ensure that you don’t have to wait any longer than is necessary. But unfortunately, as so many people are currently in the same position, we are unable to prioritise certain orders over others. As stock is extremely limited, we are distributing stock in the date that orders were received and paid for.
Can I cancel my order and get a refund?
Yes, we can cancel and refund orders - please allow 3-5 working days for the refund to be credited. Please note that stock issues are currently affecting suppliers globally, and so if you cancel your order with us and are unable to source the product elsewhere, you will lose your place in our queue and will need to reorder, placing you at the back of our queue.
If you have any further questions about stock availability, please get in touch with us.